Night Audit & Guest Experience Specialist

Embassy Suites Nashville at Vanderbilt Hilton; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Embassy Suites Nashville at Vanderbilt Hilton is seeking a front desk agent to warmly greet guests, register arrivals, and provide prompt, courteous service throughout their stay. You will handle room assignments, explain hotel services, and assist guests with check-out and payments.

In this role you will upsell hotel amenities, balance daily cash transactions, and coordinate with bell services to ensure a seamless guest experience during busy periods.

Responsibilities

• Greet guests and register arrivals with prompt, courteous service.
• Assist guests with check-out and payments; balance cashier transactions.
• Upsell hotel services and promote amenities to guests.
• Coordinate with bell services and staff to fulfill guest needs.
• Handle inquiries via phone/email and provide accurate information.
• Resolve guest concerns with discretion and professionalism.

Job description

Embassy Suites Nashville at Vanderbilt Hilton is seeking a front desk agent to warmly greet guests, register arrivals, and provide prompt, courteous service throughout their stay. You will handle room assignments, explain hotel services, and assist guests with check-out and payments.

In this role you will upsell hotel amenities, balance daily cash transactions, and coordinate with bell services to ensure a seamless guest experience during busy periods.