Night Audit Supervisor

Paycom - ATS; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Nashville Downtown is seeking a frontline Front Desk Associate responsible for delivering guest service and accurate revenue balancing. You will verify guest accounts, update records, and ensure timely collection of all revenue per established policies.

Key duties include auditing front desk work, reconciling daily revenue, closing end-of-day reports, and maintaining safe operations during graveyard shifts.

Responsibilities

• Review all Front Desk agents’ work and audit and reconcile as needed.
• Balance all daily revenue using computer systems such as Excel.
• Close end-of-day reports for applicable systems.
• Reconcile outlet payments and log rebates.
• Log house charges and close accounts.
• Communicate with management and local authorities during incidents.
• Represent hotel management during graveyard hours.
• Maintain a safe work environment for coworkers and guests.
• Investigate complaints per harassment policy.

Skills

Excel

Cash handling

Front desk operations

Revenue reconciliation

Communication with management

Job description

Job Details: Job Location: Hilton Nashville Downtown - Nashville, TN 37201, Position Type: Full Time, Position Overview: Provides guest service at the front desk while using standards of service. Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures

Essential Job Functions

• Review all Front Desk agents’ work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
• Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
• Print necessary reports; Close end of the day on all applicable computer systems
• Reconcile outlet work and separate the checks by type of payment
• Ensure that all rebates are properly logged
• Ensure the house hospitality checks post and correct for balancing purpose but must be separated
• Log house charges and close accounts
• Organize and compile paperwork as needed
• Timely and appropriate communication with management and local authorities during an incident or emergency.
• Represent hotel management during the graveyard hours.
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
• Responsible for receiving, processing and investigating complaints made per the existing harassment policy.

Qualifications: