Evening Front Desk & Guest Services Specialist

Nashville Skyline; Nashville (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Job summary

Nashville Skyline is seeking a Guest Service Agent in Nashville, TN to handle guest check-in/out, room occupancy, and inquiries. Must be available weekends and holidays. The role requires handling cash and maintaining confidentiality, ensuring accurate records and security procedures.

Experience with Hilton PEP system is a plus; friendly service, teamwork, and adaptability are valued. Benefits include employee discounts, free uniforms, and paid time off.

Qualifications

• Problem solving and strong customer service skills are required.
• Team-oriented with ability to work in a fast-paced environment.
• Ability to adapt to changing guest needs and priorities.
• Upholds confidentiality and integrity when handling guest information.

Responsibilities

• Keeps accurate accounts of cash, checks, and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent
• May be required to make management decisions in manager’s absence
• All other duties as assigned

Skills

Customer service

Team work

Problem solving

Attention to detail

Job description

Nashville Skyline is seeking a Guest Service Agent in Nashville, TN to handle guest check-in/out, room occupancy, and inquiries. Must be available weekends and holidays. The role requires handling cash and maintaining confidentiality, ensuring accurate records and security procedures.

Experience with Hilton PEP system is a plus; friendly service, teamwork, and adaptability are valued. Benefits include employee discounts, free uniforms, and paid time off.