Night Audit Supervisor - Front Desk Revenue & Reconciliation

Paycom - ATS; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Nashville Downtown is seeking a frontline Front Desk Associate responsible for delivering guest service and accurate revenue balancing. You will verify guest accounts, update records, and ensure timely collection of all revenue per established policies.

Key duties include auditing front desk work, reconciling daily revenue, closing end-of-day reports, and maintaining safe operations during graveyard shifts.

Responsibilities

• Review all Front Desk agents’ work and audit and reconcile as needed.
• Balance all daily revenue using computer systems such as Excel.
• Close end-of-day reports for applicable systems.
• Reconcile outlet payments and log rebates.
• Log house charges and close accounts.
• Communicate with management and local authorities during incidents.
• Represent hotel management during graveyard hours.
• Maintain a safe work environment for coworkers and guests.
• Investigate complaints per harassment policy.

Skills

Excel

Cash handling

Front desk operations

Revenue reconciliation

Communication with management

Job description

Hilton Nashville Downtown is seeking a frontline Front Desk Associate responsible for delivering guest service and accurate revenue balancing. You will verify guest accounts, update records, and ensure timely collection of all revenue per established policies.

Key duties include auditing front desk work, reconciling daily revenue, closing end-of-day reports, and maintaining safe operations during graveyard shifts.