Guest Experience Concierge (Front Desk)

Hilton BNA Nashville Airport Terminal; Nashville (TN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Travel Discounts

Medical

Dental

Vision

Life

401-K

Supplemental Insurance

Professional Growth and Development

Job summary

Hilton BNA Nashville Airport Terminal is seeking a Front Desk Agent to deliver outstanding guest service and set the tone for the stay. You will welcome guests in person and by phone, check them in and out, and handle transactions with accuracy.

The role emphasizes friendly communication, problem-solving, and the ability to use computer systems to support guest services. Training, growth opportunities, and travel discounts are typically offered.

Qualifications

• Excellent English communication skills (read, write, speak fluently).
• Comfortable using a computer and different software.

Responsibilities

• Provide the first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone daily.
• Process check-ins and check-outs accurately; handle cash and credit card transactions.

Job description

Hilton BNA Nashville Airport Terminal is seeking a Front Desk Agent to deliver outstanding guest service and set the tone for the stay. You will welcome guests in person and by phone, check them in and out, and handle transactions with accuracy.

The role emphasizes friendly communication, problem-solving, and the ability to use computer systems to support guest services. Training, growth opportunities, and travel discounts are typically offered.