Guest Services Agent: Vibrant Nashville Front Desk

HRI Hospitality; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Hilton Tempo in Nashville is seeking a friendly Guest Services Agent to warmly welcome guests, check in/out, and respond to guest needs, delivering a positive stay experience in a vibrant urban setting near Music Row.

The role emphasizes strong communication, multitasking, and teamwork with housekeeping and maintenance. Education: high school diploma preferred; hospitality or customer service experience is a plus; familiarity with hotel PMS is helpful.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries and requests promptly.
• Handle payments, room assignments, and reservation changes.
• Communicate with housekeeping and maintenance for timely service.
• Maintain a clean front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Multitasking

Data entry

Problem solving

Professional demeanor

Education

HS diploma

Tools

Property Management System (PMS)

Job description

Hilton Tempo in Nashville is seeking a friendly Guest Services Agent to warmly welcome guests, check in/out, and respond to guest needs, delivering a positive stay experience in a vibrant urban setting near Music Row.

The role emphasizes strong communication, multitasking, and teamwork with housekeeping and maintenance. Education: high school diploma preferred; hospitality or customer service experience is a plus; familiarity with hotel PMS is helpful.