Guest Services Agent — Front Desk & Concierge

Hilton Tempo Nashville; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Tempo Nashville seeks a Guest Services Agent to deliver excellent guest experiences at the front desk. You will greet guests, assist with check-in/out, and respond to requests while coordinating with housekeeping and maintenance for smooth operations.

The role requires strong customer service, good communication, and the ability to multitask in a fast-paced hotel environment, with weekend and holiday shifts possible.

Qualifications

• Education: High school diploma preferred.
• Experience in hospitality or customer service preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

PMS

Job description

Hilton Tempo Nashville seeks a Guest Services Agent to deliver excellent guest experiences at the front desk. You will greet guests, assist with check-in/out, and respond to requests while coordinating with housekeeping and maintenance for smooth operations.

The role requires strong customer service, good communication, and the ability to multitask in a fast-paced hotel environment, with weekend and holiday shifts possible.