Front Desk Agent: Create Memorable Guest Experiences

Davidson Hospitality Group; Nashville (TN); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Job summary

Embassy Suites Nashville Downtown, part of Davidson Hospitality Group, seeks a Front Desk Agent in Nashville. You will warmly welcome guests, check them in/out, and handle requests with care to ensure memorable experiences.

Responsibilities include guiding guests on local attractions, coordinating with hotel departments, and maintaining an organized front desk while processing payments accurately. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.

Responsibilities

• Handle guest check-ins and check-outs with accuracy and courtesy.
• Respond to guest inquiries and resolve issues professionally.
• Provide recommendations on local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and manage transactions.
• Demonstrate attention to detail and proactive guest service.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Problem solving

Multitasking

Flexibility

Education

High School diploma

Tools

PMS software

Job description

Embassy Suites Nashville Downtown, part of Davidson Hospitality Group, seeks a Front Desk Agent in Nashville. You will warmly welcome guests, check them in/out, and handle requests with care to ensure memorable experiences.

Responsibilities include guiding guests on local attractions, coordinating with hotel departments, and maintaining an organized front desk while processing payments accurately. Flexibility for evenings, weekends, and holidays is required.