Night Audit & Guest Experience Leader

Homewood/Tru by Hilton Denver Airport; Denver (CO); On-site; USD 34,000 - 44,000; Full time

Job summary

Baywood Hotels at the Tru by Hilton Denver Airport location in Denver, CO seeks a professional Front Desk Clerk. You will greet guests, check in/out, process payments, post charges, and assist with guest requests while upholding Baywood Brand standards.

Requires strong guest-service skills, ability to multitask, and a friendly, professional demeanor. Bilingual Spanish/English preferred; high school diploma required; PMS experience; may serve as PIC on overnight shifts.

Qualifications

• High School diploma required.
• 2+ years in front desk or customer service experience preferred.

Responsibilities

• Greet guests and check in efficiently.
• Register guests and process payments.
• Post transactions to guest accounts and balances.
• Coordinate guest services with other hotel departments.
• Handle check-out procedures and upsell opportunities.

Skills

Multitasking

Effective communication

Guest service

Calm under pressure

Bilingual Spanish & English

Education

High School diploma

Tools

PMS

Job description

Baywood Hotels at the Tru by Hilton Denver Airport location in Denver, CO seeks a professional Front Desk Clerk. You will greet guests, check in/out, process payments, post charges, and assist with guest requests while upholding Baywood Brand standards.

Requires strong guest-service skills, ability to multitask, and a friendly, professional demeanor. Bilingual Spanish/English preferred; high school diploma required; PMS experience; may serve as PIC on overnight shifts.