Night Audit Specialist - Balance, Billing & Guest Service

Sage Hospitality Group; Denver (CO); Hybrid; USD 24,000 - 34,000; Part time

Benefits offered by this job

Discounted hotel rates

Paid time off

Medical, Dental, Vision

Job summary

Hilton Denver City Center is seeking a part-time Front Desk Clerk to welcome guests and assist with check-in/check-out while maintaining excellent service standards. You will handle guest inquiries and coordinate with hotel departments to ensure a smooth stay in a fast-paced environment.

Ideal candidates possess solid communication skills, basic math and computer abilities. This on-site role offers employee benefits, discounted hotel rates, and opportunities for growth within a premier downtown

Qualifications

• High school education or equivalent experience.
• Accounting background preferred, but not required.
• Ability to operate personal computer, cash register and calculator.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Responsibilities

• Audit, balance and report on all food and beverage outlets cash and credit operations to include checks, over/short figures/tally sheets, deposits, counts, house charges, postings, etc.
• Audit, balance, post and report on the front desk to include room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc.
• Audit, balance and prepare, verify and report on Room information and prepare daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates guest departure by following procedures to close guest accounts and prepare rooms for next sell.
• Maintains good customer relations by staying updated on in-house events and answering questions with timely responses.
• Operates the PBX equipment for calls, wake-ups and paging.
• Perform duties of a Front Desk Clerk including express checkouts.

Skills

Cash handling

Guest relations

Computer skills

Telephone etiquette

Education

High school diploma or equivalent

Tools

Cash register

Calculator

POS system

Job description

Hilton Denver City Center is seeking a part-time Front Desk Clerk to welcome guests and assist with check-in/check-out while maintaining excellent service standards. You will handle guest inquiries and coordinate with hotel departments to ensure a smooth stay in a fast-paced environment.

Ideal candidates possess solid communication skills, basic math and computer abilities. This on-site role offers employee benefits, discounted hotel rates, and opportunities for growth within a premier downtown