Night Auditor: Overnight Guest Experience & Accounting

Heron's Lodge; Denver (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

Heron’s Lodge in Denver, CO is seeking a friendly Front Desk Clerk to welcome guests, check them in and out, and handle payments during evening hours. You will coordinate with housekeeping and other departments to ensure a smooth guest experience.

The role requires strong communication, attentiveness, and problem-solving to respond to guest requests and maintain accurate records of reservations and charges. A courteous, professional demeanor is essential.

Qualifications

• Excellent communication with guests and colleagues.
• Ability to understand guest needs from spoken language.
• Clear reading and writing skills for records.

Responsibilities

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance for guest issues.
• Process room charges and payments at checkout.
• Make reservations and manage records of availability and accounts.
• Respond to guest inquiries about services and directions.

Skills

Communication

Active listening

Problem solving

Reading comprehension

Teamwork

Job description

Heron’s Lodge in Denver, CO is seeking a friendly Front Desk Clerk to welcome guests, check them in and out, and handle payments during evening hours. You will coordinate with housekeeping and other departments to ensure a smooth guest experience.

The role requires strong communication, attentiveness, and problem-solving to respond to guest requests and maintain accurate records of reservations and charges. A courteous, professional demeanor is essential.