Guest Experience Concierge – Downtown Hotel Front Desk

Sage Hospitality Group; Denver (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee Referral Program

Free Monthly RTD EcoPass

Sage Savings Spot Deals

Company-paid short-term disability

Paid FMLA leave

Discounted Hotel rates

Medical, Dental, Vision, 401K & Flex

Paid time off

Fun work environment

Job summary

Hilton Denver City Center, part of Sage Hospitality Group, seeks a front desk associate to warmly welcome guests and manage check-ins/outs on-site in Denver. You will handle reservations, process payments, answer inquiries, and maintain guest records with accuracy.

The role emphasizes strong English communication, multitasking across duties, and a friendly, professional demeanor in a fast-paced hotel environment. Benefits support work-life balance for full-time staff.

Qualifications

• High School diploma or equivalent required.
• Experience not required.
• Fluent in English, both written and spoken.

Responsibilities

• Greet guests and complete check-in procedures.
• Process check-outs and close guest accounts.
• Handle cash transactions and post charges accurately.
• Answer inquiries and take reservations; communicate rates clearly.
• Maintain guest relations with timely, knowledgeable responses.
• Operate PBX, manage wake-up calls and guest paging.
• Ensure efficient front desk operations and maintain records.

Skills

Cash handling

Customer service

Fluent English

Attention to detail

Multitasking

Computer / POS systems

Education

High School diploma or equivalent

Job description

Hilton Denver City Center, part of Sage Hospitality Group, seeks a front desk associate to warmly welcome guests and manage check-ins/outs on-site in Denver. You will handle reservations, process payments, answer inquiries, and maintain guest records with accuracy.

The role emphasizes strong English communication, multitasking across duties, and a friendly, professional demeanor in a fast-paced hotel environment. Benefits support work-life balance for full-time staff.