PT Night Auditor- Hilton Denver City Center

Sage Restaurant Group; Denver (CO); Híbrido; USD 24.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel rates

Paid time off

Medical, Dental, Vision

Descripción de la vacante

Hilton Denver City Center is seeking a part-time Front Desk Clerk to welcome guests and assist with check-in/check-out while maintaining excellent service standards. You will handle guest inquiries and coordinate with hotel departments to ensure a smooth stay in a fast-paced environment.

Ideal candidates possess solid communication skills, basic math and computer abilities. This on-site role offers employee benefits, discounted hotel rates, and opportunities for growth within a premier downtown

Formación

• High school education or equivalent experience.
• Accounting background preferred, but not required.
• Ability to operate personal computer, cash register and calculator.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Responsabilidades

• Audit, balance and report on all food and beverage outlets cash and credit operations to include checks, over/short figures/tally sheets, deposits, counts, house charges, postings, etc.
• Audit, balance, post and report on the front desk to include room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc.
• Audit, balance and prepare, verify and report on Room information and prepare daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates guest departure by following procedures to close guest accounts and prepare rooms for next sell.
• Maintains good customer relations by staying updated on in-house events and answering questions with timely responses.
• Operates the PBX equipment for calls, wake-ups and paging.
• Perform duties of a Front Desk Clerk including express checkouts.

Conocimientos

Cash handling

Guest relations

Computer skills

Telephone etiquette

Educación

High school diploma or equivalent

Herramientas

Cash register

Calculator

POS system

Descripción del empleo

Why us?

Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant.

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

Salary

USD $21.00 - USD $21.00 /Hr.

ID: 2026-33637

Position Type: Regular Part-Time

Property : Hilton Denver City Center

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $21.00/Hr.

Max: USD $21.00/Hr.

Tipped Position: Yes

Address : 1701 California St

City : Denver

State : Colorado

EOE Protected Veterans/Disability