Hotel Front Office Manager: Guest Experience & Ops

Homewood/Tru by Hilton Denver Airport; Denver (CO); On-site; USD 55,000 - 80,000; Full time

Job summary

Homewood/Tru by Hilton Denver Airport seeks an Assistant General Manager to lead guest service operations across front desk, transportation, and breakfast service. You will support the General Manager with administrative reporting, training, and overall service excellence for the hotel.

The role requires a bachelor’s in hospitality and at least 2 years of hotel management experience (1 year in hospitality management). Strong leadership and bilingual communication are values the brand emphasizes.

Qualifications

• Bachelor’s degree in hospitality or related field.
• Minimum of 2 years hotel experience.
• Minimum of 2 years management experience, including 1 year in Hospitality Management.
• Bi-lingual (Spanish & English) preferred

Responsibilities

• Interviews, selects, on boards and train associates.
• Monitors associate time records and payroll.
• Prepares weekly schedule and monitors payroll within budget.
• Oversees front desk, transportation, and breakfast service operations.
• Attends required meetings and training (revenue management, safety, budget).
• Ensures department policies and procedures are followed.
• Acts as Manager on Duty as needed.
• Participates in brand standards and guest service initiatives.

Skills

Bi-lingual

Microsoft Office

PMS

Communication

Education

Bachelor’s degree in hospitality

Tools

PMS (Property Management System)

Microsoft Office

Job description

Homewood/Tru by Hilton Denver Airport seeks an Assistant General Manager to lead guest service operations across front desk, transportation, and breakfast service. You will support the General Manager with administrative reporting, training, and overall service excellence for the hotel.

The role requires a bachelor’s in hospitality and at least 2 years of hotel management experience (1 year in hospitality management). Strong leadership and bilingual communication are values the brand emphasizes.