NICU Health Unit Coordinator - Day Shift, Patient Flow

Trinity Health; Grand Rapids (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Trinity Health in Grand Rapids, MI, is seeking a Health Unit Coordinator for a full-time, dayshift position. The role supports patient flow, data and communications for the NICU, acting as the first contact for patients, families and staff.

The position involves 3 shifts per week, with weekend and holiday requirements, and requires strong communication and problem-solving skills. Qualifications include a high school diploma (college coursework preferred) and familiarity with medical terminology,

Qualifications

• Minimum High School Diploma; Preferred one year of college courses or higher level training.
• Knowledge of medical terminology.
• Good computer and data entry skills.
• Strong customer service and interpersonal skills.
• Ability to work with interruptions while maintaining an excellent customer focus.
• Organizational and multi-tasking skills, and attentive to detail.
• Professional presence and vocabulary.
• Pleasant and helpful demeanor.

Responsibilities

• First contact for patients, families, friends and visitors.
• Coordinate workflow, data and communications for the department.
• Involved in patient flow management, patient data and order entry, and revenue management.
• Troubleshoot for computer devices at a low level.
• Provide patients, physicians, and other customers with a helpful, attentive experience.

Job description

Trinity Health in Grand Rapids, MI, is seeking a Health Unit Coordinator for a full-time, dayshift position. The role supports patient flow, data and communications for the NICU, acting as the first contact for patients, families and staff.

The position involves 3 shifts per week, with weekend and holiday requirements, and requires strong communication and problem-solving skills. Qualifications include a high school diploma (college coursework preferred) and familiarity with medical terminology,