Health Unit Coordinator - NICU

Trinity Health; Grand Rapids (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Trinity Health in Grand Rapids, MI, is seeking a Health Unit Coordinator for a full-time, dayshift position. The role supports patient flow, data and communications for the NICU, acting as the first contact for patients, families and staff.

The position involves 3 shifts per week, with weekend and holiday requirements, and requires strong communication and problem-solving skills. Qualifications include a high school diploma (college coursework preferred) and familiarity with medical terminology,

Qualifications

• Minimum High School Diploma; Preferred one year of college courses or higher level training.
• Knowledge of medical terminology.
• Good computer and data entry skills.
• Strong customer service and interpersonal skills.
• Ability to work with interruptions while maintaining an excellent customer focus.
• Organizational and multi-tasking skills, and attentive to detail.
• Professional presence and vocabulary.
• Pleasant and helpful demeanor.

Responsibilities

• First contact for patients, families, friends and visitors.
• Coordinate workflow, data and communications for the department.
• Involved in patient flow management, patient data and order entry, and revenue management.
• Troubleshoot for computer devices at a low level.
• Provide patients, physicians, and other customers with a helpful, attentive experience.

Job description

Employment Type: Full time Shift: Day Shift

Description: The NICU is looking for a Health Unit Coordinator for a full time (36 hours per pay period) / Dayshift position. The position is for 3 - 12-hour shifts per week with a weekend and holiday requirement as well. The shift hours include 7:00am-7:30 pm. Flexibility in hours can be accommodated The Health Unit Coordinator provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. This is a highly visible position and requires a professional presence. Provides outstanding communication and problem solving skills, serves as a key team member in coordinating workflow, data and communications for the department. Involved in patient flow management, patient data and order entry, charge capture and revenue management, low level troubleshooting for computer devices, and providing patients, physicians, and other customers with a "Something More" experience.

Education

• Minimum High School Diploma Preferred One year of college course or higher level training.

Credentials/Licensure

• Minimum N/A Preferred Health Unit Coordinator Certification

Related Experience

• Minimum N/A Preferred One year of experience in Hospital, Medical Registration/Billing or Health Unit. Coordinator experience.

Other Knowledge, Skills and Abilities

• Minimum: Knowledge of medical terminology.
• Good computer and data entry skills.
• Strong customer service and interpersonal skills.
• Ability to work with interruptions while maintaining an excellent customer focus.
• Organizational and multi-tasking skills, and attentive to detail.
• Professional presence and vocabulary.
• Pleasant and helpful demeanor.

Computer Competency

• Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
• Ability to use other software required to perform essential functions.

Physical/Mental

• Sitting and standing for extended periods of time.
• Extensive computer work.
• Perform detailed tasks.
• Able to work with interruptions and changing work priorities.
• Multi-task.Utilize fine motor skills.
• Utilize near vision and hear speech and speak loud or soft.
• Ability to walk, bend and stoop.
• Use of computer, keyboard and phone.
• Ability to maneuver patient care equipment frequently.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.