Night Shift Patient Services Navigator

Trinity Health; Grand Rapids (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

Trinity Health in Grand Rapids, MI is seeking a Part-time Health Unit Coordinator for the night shift. This role welcomes patients, families and visitors, coordinates workflow, and supports patient data entry and communications.

You will handle unit flow, answer phones, manage records, and troubleshoot basic computer issues while maintaining exceptional customer service and professional presence. Previous unit coordination experience and knowledge of medical terminology are preferred.

Qualifications

• High School diploma or equivalent.
• One year of college course or higher level training preferred.
• Health Unit Coordinator Certification preferred.
• Knowledge of medical terminology.
• Strong customer service and interpersonal skills.
• Ability to manage interruptions while maintaining excellent customer focus.
• Well developed communication skills, both written and oral.

Responsibilities

• Providing strong customer service to patients, families, visitors and colleagues in a professional and helpful manner.
• Assists with unit flow coordination (answering phones, call lights, all administrative assignments related to patient care/unit operations).
• Understands and proficiently uses all computer programs.
• Medical record and data management.
• Troubleshoots low level computer issues and coordinates with appropriate departments as needed for assistance.

Education

High School diploma or equivalent

One year of college course or higher level training

Health Unit Coordinator Certification

Knowledge of medical terminology

Strong customer service and interpersonal skills

Ability to manage interruptions while maintaining excellent customer focus

Well developed communication skills, both written and oral

Job description

Trinity Health in Grand Rapids, MI is seeking a Part-time Health Unit Coordinator for the night shift. This role welcomes patients, families and visitors, coordinates workflow, and supports patient data entry and communications.

You will handle unit flow, answer phones, manage records, and troubleshoot basic computer issues while maintaining exceptional customer service and professional presence. Previous unit coordination experience and knowledge of medical terminology are preferred.