NICE WFM Engineer: Remote Implementations & Integrations

EROS Technologies Inc.; New York (NY); Remote; USD 75,000 - 95,000; Full time

Job summary

A technology solutions provider is seeking a NICE WFM Services Engineer for remote implementation and integration of the NICE platform. The candidate will install NICE WFM software on Linux and Windows servers either remotely or at customer sites. Key responsibilities include maintaining integrations with various ACDs and acting as a resource for customer support. Candidates should have a minimum of 3 years of relevant experience. This position offers a contract duration of 6+ months across multiple locations in the US.

Qualifications

• Minimum of 3 years of work experience, specifically in NICE WFM or related areas.

Responsibilities

• Install NICE WFM Linux and Windows server application software remotely or at customer sites.
• Implement and maintain interfaces and integrations between NICE WFM application and various ACDs.
• Act as a resource for customers, distributors, and internal personnel on interfaces, imports, exports, and features.

Job description

A technology solutions provider is seeking a NICE WFM Services Engineer for remote implementation and integration of the NICE platform. The candidate will install NICE WFM software on Linux and Windows servers either remotely or at customer sites. Key responsibilities include maintaining integrations with various ACDs and acting as a resource for customer support. Candidates should have a minimum of 3 years of relevant experience. This position offers a contract duration of 6+ months across multiple locations in the US.