Webex / Nice CXone Support Engineer

Motion Recruitment; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k) plan with match

Job summary

Motion Recruitment is hiring a Webex / Nice CXone Support Engineer in Knoxville, Tennessee. This contract role involves providing Level 2 support for NICE CXone and managing Webex Calling features. Ideal candidates have 2–5+ years of relevant experience, strong troubleshooting skills, and experience in a telecom or contact center environment.

Beneficial perks include medical insurance, a 401(k) plan with match options, and various flexible spending accounts.

Qualifications

• 2–5+ years of experience supporting Webex environments.
• Hands-on experience with NICE CXone support.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide Level 2 support for NICE CXone.
• Configure and manage Webex Calling features.
• Monitor system performance and resolve issues.

Skills

Webex support experience

NICE CXone administration

Level 2 support

Call routing knowledge

Troubleshooting skills

Job description

Overview

Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Knoxville, they are looking to hire a Webex / Nice CXone Support Engineer on a Contract Basis.

Contract Details

Contract Duration: 6 Month Contract (Potential for extension or conversion)

Required Skills & Experience

• 2–5+ years of experience supporting Webex (Webex Calling / UC) environments
• Hands-on experience with NICE CXone support and administration
• Experience providing Level 2 support in a telecom or contact center environment
• Strong understanding of call routing, auto attendants, and telephony configurations
• Experience with system configuration and policy management
• Strong troubleshooting and problem-solving skills

Daily Responsibilities

• Provide Level 2 support for NICE CXone, including troubleshooting issues, resolving incidents, and supporting end users and business teams
• Configure and manage Webex Calling features, including auto attendants, call routing, and user provisioning
• Perform system configuration and policy management across Webex and NICE CXone platforms
• Monitor system performance and proactively identify and resolve issues impacting voice and contact center services
• Collaborate with internal teams and vendors to support incident resolution and system enhancements
• Maintain documentation for configurations, processes, and troubleshooting procedures
• Support ongoing improvements and optimization of collaboration and contact center environments

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.