NICE WFM Services Engineer

EROS Technologies Inc.; New York (NY); Remote; USD 75,000 - 95,000; Full time

Job summary

A technology solutions provider is seeking a NICE WFM Services Engineer for remote implementation and integration of the NICE platform. The candidate will install NICE WFM software on Linux and Windows servers either remotely or at customer sites. Key responsibilities include maintaining integrations with various ACDs and acting as a resource for customer support. Candidates should have a minimum of 3 years of relevant experience. This position offers a contract duration of 6+ months across multiple locations in the US.

Qualifications

• Minimum of 3 years of work experience, specifically in NICE WFM or related areas.

Responsibilities

• Install NICE WFM Linux and Windows server application software remotely or at customer sites.
• Implement and maintain interfaces and integrations between NICE WFM application and various ACDs.
• Act as a resource for customers, distributors, and internal personnel on interfaces, imports, exports, and features.

Job description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Job Title: - NICE WFM Services Engineer

Location: - Multiple Locations in US

Duration: - 6+ Months

Professional Services Engineer is responsible for remote implementation and integration of the NICE platform. The PSE will work with the project team from the sales to services transition through the closure of the project.

Job Summary

• Install NICE WFM Linux and Windows server application software remotely or at customer sites.
• Implement and maintain interfaces and integrations between NICE WFM application and various ACDs; implement and configure imports and exports to and from the NICE WFM application; implement various optional NICE WFM features.
• Act as a resource for customers, distributors, and internal personnel on interfaces, imports, exports, and features.
• Act as technical resource for other NICE WFM tasks as needed.

Requirements

Minimum no. of years of (total/specific) work experience : 3 years

Additional Information

All your information will be kept confidential according to EEO guidelines.