Remote Verint WFM Engineer & Admin

Interon IT Solutions; Chantilly (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Interon IT Solutions is seeking a Senior Verint Workforce Engagement Engineer/Administrator to manage Verint apps across development, testing, DR, and production environments. This hands-on role involves platform administration, upgrades, troubleshooting, monitoring, integrations, security, and production support.

You will collaborate with Contact Center, Telecom, Infrastructure, Database, Security, and Cloud teams to maintain a stable Verint environment and ensure high availability.

Qualifications

• 7+ years of experience in application administration, contact-center technology, or enterprise production support.
• Strong hands-on experience administering Verint Workforce Engagement applications.
• Experience with Verint Workforce Management, Quality Management, Recording, Speech Analytics, or Desktop and Process Analytics.
• Experience performing Verint upgrades, patching, migrations, and production maintenance.
• Strong SQL Server administration and troubleshooting skills.
• Experience supporting applications and infrastructure in AWS.
• Knowledge of Windows or Linux operating systems, networking, databases, and application integrations.
• Experience with Amazon Connect, NICE CXone, or another ACD/contact-center platform.
• Experience with Active Directory, SSO, SAML, Azure AD, or Entra ID.
• Strong production-support, incident-management, and troubleshooting skills.
• Ability to work independently and collaborate with technical and business teams.

Responsibilities

• Administer, configure, monitor, and support Verint Workforce Engagement applications across all environments.
• Maintain Verint products: Workforce Management, Quality Management, Recording Platform, Speech and Text Analytics, Desktop and Process Analytics.
• Perform Verint and operating-system upgrades, patching, migrations, and platform-maintenance activities.
• Monitor application health, recording services, integrations, databases, scheduled jobs, and system performance.
• Troubleshoot application, SQL Server, networking, recording, authentication, and integration issues.
• Support Verint applications and related infrastructure hosted in AWS.
• Manage user accounts, roles, permissions, and application-security settings.
• Coordinate with vendors and internal teams during upgrades, incidents, releases, and maintenance windows.
• Develop and maintain technical documentation, operational procedures, upgrade plans, and support runbooks.
• Participate in disaster-recovery testing, business-continuity planning, and operational-readiness activities.
• Provide on-call support and lead production incidents through resolution.
• Take ownership of assigned workstreams and communicate status, risks, and technical issues clearly.

Job description

Interon IT Solutions is seeking a Senior Verint Workforce Engagement Engineer/Administrator to manage Verint apps across development, testing, DR, and production environments. This hands-on role involves platform administration, upgrades, troubleshooting, monitoring, integrations, security, and production support.

You will collaborate with Contact Center, Telecom, Infrastructure, Database, Security, and Cloud teams to maintain a stable Verint environment and ensure high availability.