Student Employee - Gateway Student Services Assistant

Central Ohio Technical College; Newark (OH); On-site; USD 15,000 - 22,000; Part time

Job summary

Central Ohio Technical College in Newark is seeking a part-time Student Employee to support Gateway Student Services. The successful candidate will greet students, answer questions, and connect callers and visitors with campus resources using Office tools and institutional systems.

The role emphasizes confidentiality under FERPA, strong written and verbal communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and Teams).
• Outstanding interpersonal, verbal, and written communication skills with diverse populations.
• Strong organizational, problem-solving, and time management abilities.

Responsibilities

• Serve as a primary point of contact for students, providing timely and accurate support through in-person, telephone, live chat, email, and outreach communications.
• Create a welcoming environment by assisting students in the Gateway lobby and connecting them with campus resources.
• Utilize institutional systems and communication tools to research and resolve questions, document interactions, and maintain accurate records while complying with FERPA.

Skills

Microsoft Office

Interpersonal communication

Customer service

Tools

Student information systems

CRM software

Document management systems

Job description

Student Employee - Gateway Student Services Assistant

Please see Special Instructions for more details.

As part of the selection process, all applicants are required to complete a writing sample during the interview. The writing sample is used to evaluate your written communication skills, which are an essential requirement of this position. Applicants must demonstrate proficiency in written communication to be considered for employment.

Advertising Requisition Form

Advertising Requisition Form

Posting Number:

Posting Number: PA700604P

Classification Title:

Classification Title: Student Wages

Classification Code:

Classification Code: 0701

Working Title:

Working Title: Student Employee - Gateway Student Services Assistant

Position Type:

Position Type: Student

Contract Length (Full-Time Faculty Only):

Contract Length (Full-Time Faculty Only): Not Applicable

Hiring Range:

Hiring Range: $13.30

Full-Time/Part-Time:

Full-Time/Part-Time: Part-Time

Position Status:

Position Status: Temp

Department:

Minimum Qualifications/Requirements:

Student employee must:

• Demonstrate:
  • commitment to providing professional, courteous, and student-centered customer service.
  • strong attention to detail, including the ability to maintain accurate records and connect students with appropriate campus resources.
  • proficiency with Microsoft Office applications (Word, Excel, Outlook, and Teams) and the ability to learn and effectively use institutional software systems.
• Possess ability to:
  • maintain confidentiality and appropriately handle sensitive information in compliance with FERPA and institutional policies.
  • work both independently and collaboratively while exercising sound judgment and initiative.
  • maintain a reliable work schedule, including occasional evenings or special events, as needed.
• Possess:
  • outstanding interpersonal, verbal, and written communication skills with the ability to effectively interact with diverse populations.
  • Strong organizational, problem-solving, and time management skills with the ability to prioritize multiple responsibilities, maintain accuracy, and work effectively in a fast-paced environment.

Preferred Qualifications:

• Customer service, reception, call center, or office experience.
• Experience using student information systems, customer relationship management ( CRM ) software, or document management systems.
• Familiarity with college policies, procedures, and student support services.

Summary of Duties:

Student employment provides students with the opportunity to gain valuable work experience while supporting campus programs and services

In this position, the student will

• Serve as a primary point of contact for students, providing timely, accurate, and student-centered support through in-person, telephone, live chat, email, and outreach communications.
• Create a welcoming and inclusive environment by assisting students in the Gateway lobby, responding to inquiries, providing information, and connecting students with appropriate campus resources and services.
• Utilize institutional systems, knowledge resources, and communication tools to research and resolve student questions, document interactions, and maintain accurate records while ensuring compliance with FERPA and confidentiality requirements.
• Support daily operations by utilizing student information systems, customer relationship management tools, document management systems, and Microsoft applications to deliver efficient, responsive, and high-quality service that promotes student success and engagement.
• Ensure compliance with FERPA and maintain the confidentiality of student information

Location:

Location: Newark

Work Hours:

Varies based upon departmental needs and student’s availability

Closing Date:

Open Until Filled No

Special Instructions to Applicants:

As part of the selection process, all applicants are required to complete a writing sample during the interview. The writing sample is used to evaluate your written communication skills, which are an essential requirement of this position. Applicants must demonstrate proficiency in written communication to be considered for employment.

Posting Specific Questions

• * Are you actively enrolled at COTC?
  • Yes
  • No
• * Please provide the number of credit hours you are currently enrolled.

  (Open Ended Question)

• * Please list the technology/major you are currently studying.

  (Open Ended Question)

• * Maximum number of hours you would like to work per week

  (Open Ended Question)

• * Minimum number of hours you would like to work per week

  (Open Ended Question)

• * Are you available between terms?

  (Open Ended Question)

• * I have been awarded Federal Work Study (FWS)
  • Yes
  • No
  • Don't Know
• * Please describe any special skills and relevant experience you have acquired from previous positions that would support your success in the role you are applying for

  (Open Ended Question)

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Non-Discrimination Statement

Central Ohio Technical College is an equal opportunity employer. Employment selection and related decisions are made without regard to age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, HIV/AIDS status, military status (past, present or future), national origin (ancestry), race, religion, sex, sexual orientation, protected veteran status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent or any other basis under the law.