New Patient Concierge & Scheduler

China Reform Holdings Corporation; Concord (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Concord Hospital is seeking a patient care coordinator to support new patient registration, scheduling, and chart preload. The role requires strong customer service skills, independence, and knowledge of EMR systems.

You will coordinate multiple aspects of scheduling and ensure accurate medical information across the chart, contributing to a patient-centered medical home. The position emphasizes welcoming new patients, effective communication, and the ability to manage workload with minimal

Qualifications

• High School degree or GED required; annual registration competency exam may be required.
• Demonstrated customer service ability; interaction with public, staff and patients preferred.

Responsibilities

• Greets and services all new patient calls seeking a provider and establishing care in the practice.
• Screen new patients for convenient CHMG practice location and timely access based on medical needs.
• Preloads and coordinates medical records in the patient’s new chart, liaising with HIMS to ensure accuracy of medical information.
• Work independently to foster critical thinking, superior customer service, and a warm welcome to all new patient inquiries and requests.
• Coordinate scheduling across providers and support a patient-centered medical home.

Skills

Customer service

Problem solving

Oral and written communication

Organizational skills

Education

High School degree or GED

Tools

EMR

Registrations software

Microsoft Office

Job description

Concord Hospital is seeking a patient care coordinator to support new patient registration, scheduling, and chart preload. The role requires strong customer service skills, independence, and knowledge of EMR systems.

You will coordinate multiple aspects of scheduling and ensure accurate medical information across the chart, contributing to a patient-centered medical home. The position emphasizes welcoming new patients, effective communication, and the ability to manage workload with minimal