New Patient Care Concierge

Concord Hospital; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord Hospital in New Hampshire is seeking a patient care coordinator to support new patient registration, scheduling and chart preload under supervision. The role relies on excellent customer service, accurate data management and ability to work with EMR and practice software.

You will greet new patients, screen for care location, coordinate records with HIMS, and schedule with providers to ensure timely access, while maintaining a warm, patient-centered approach in a fast-paced clinic.

Qualifications

• High School degree or GED required.
• Demonstrated customer service ability preferred.
• Experience with medical office operations is beneficial.

Responsibilities

• Greets and services all new patient calls seeking a provider and establishing care in the practice.
• Preloads and coordinates medical records in the patient’s new chart, liaising with HIMS to ensure accurate information.
• Coordinates scheduling for the appropriate provider to promote timely access and a patient-centered medical home.

Skills

Customer service

Oral and written communication

Organizational skills

Education

High School degree or GED

Tools

EMR

Registrations software

Microsoft Office

Job description

Concord Hospital in New Hampshire is seeking a patient care coordinator to support new patient registration, scheduling and chart preload under supervision. The role relies on excellent customer service, accurate data management and ability to work with EMR and practice software.

You will greet new patients, screen for care location, coordinate records with HIMS, and schedule with providers to ensure timely access, while maintaining a warm, patient-centered approach in a fast-paced clinic.