Patient Care Concierge & Front Desk Coordinator

Concord Hospital; Laconia (NH); On-site; USD 32,000 - 46,000; Full time

Job summary

Concord Hospital in Laconia, NH seeks a Patient Care Coordinator to serve as the primary access point for patients and families. Under supervision, you will handle patient registration, scheduling, referrals, and intake, ensuring timely, compassionate service.

You will work with medical staff to verify insurance and demographics, manage calls, process forms, and support patient-centered care. High school diploma required; prior customer service in a medical setting preferred; equal opportunity

Qualifications

• Demonstrated customer service ability.
• Familiarity with medical terminology preferred.
• Knowledge of front desk operations is a plus.

Responsibilities

• Greets and assists patients; secures signatures for required documents.
• Verifies insurance and demographic information.
• Manages calls and routes inquiries to appropriate departments.
• Schedules, confirms or reschedules patient appointments.
• Supports patient enrollment and coordination between services.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Job description

Concord Hospital in Laconia, NH seeks a Patient Care Coordinator to serve as the primary access point for patients and families. Under supervision, you will handle patient registration, scheduling, referrals, and intake, ensuring timely, compassionate service.

You will work with medical staff to verify insurance and demographics, manage calls, process forms, and support patient-centered care. High school diploma required; prior customer service in a medical setting preferred; equal opportunity