Oncology Patient Access Navigator

The US Oncology Network; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator for the Dallas Sammons Cancer Center. This full-time role assists patients at the start of their cancer care journey, coordinating appointments, registrations, and communications to ensure timely access to care.

You will collaborate with revenue cycle, clinical, and operational teams, maintaining patient records and advocating HIPAA compliance in a high-touch oncology setting.

Qualifications

• Two years revenue cycle or patient access experience in healthcare preferred.
• Knowledge of PMS and EHR platforms preferred.
• Proficiency with Microsoft Office products (Outlook, Word, Teams, Excel) required.
• Proficient with medical terminology and insurance benefits verification.
• Complete onboarding and training within 45 days of starting.

Responsibilities

• Oversee the new patient referral process per department standards.
• Provide strong customer service to patients and stakeholders as the clinic's first contact.
• Assess patient needs to prioritize referrals.
• Verify and register patient accounts in the practice management system.
• Coordinate with clinical teams to schedule exams and procedures.

Skills

Revenue cycle experience

Patient access experience

Medical terminology

Insurance benefits verification

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Teams, Excel)

Job description

The US Oncology Network is seeking a New Patient Coordinator for the Dallas Sammons Cancer Center. This full-time role assists patients at the start of their cancer care journey, coordinating appointments, registrations, and communications to ensure timely access to care.

You will collaborate with revenue cycle, clinical, and operational teams, maintaining patient records and advocating HIPAA compliance in a high-touch oncology setting.