Neurosurgical Front Desk & Admin Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health seeks a Medical Office Specialist to support outpatient operations, including front desk duties, patient check-in/check-out, scheduling, registration and EMR entries. You will assist patients throughout visits to ensure excellent care and seamless service.

The role requires strong customer service, solid computer skills, and the ability to multitask in a busy, multi-location environment. Travel may be needed to cover other offices.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining a professional demeanor.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Promotes patient satisfaction with friendly, helpful interactions and greets patients promptly.
• Manages front desk: check-in/check-out, collects copayments, verifies insurance, and ensures paperwork.
• Enter patient demographics in EMR and assist with health data as needed.
• Support scheduling, registrations, referrals, and communication across channels.
• Directs communications via EMR, phone, email, and RightFax and escalates when needed.
• Distributes daily mail and prepares reports as required.
• Maintain patient confidentiality and prioritize tasks to support care.
• Travel may be required to cover other locations.

Skills

Customer service

Multitasking

Time management

Written & verbal communication

Professional demeanor

Education

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR

Job description

Hackensack Meridian Health seeks a Medical Office Specialist to support outpatient operations, including front desk duties, patient check-in/check-out, scheduling, registration and EMR entries. You will assist patients throughout visits to ensure excellent care and seamless service.

The role requires strong customer service, solid computer skills, and the ability to multitask in a busy, multi-location environment. Travel may be needed to cover other offices.