Neurosurgery Practice Assistant II - Onsite, Growth

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 50,769,000 - 71,397,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking an on-site Medical Office Administrator to support clinical operations, patient scheduling, check-in/out, and billing tasks at the 10 Vining Street location.

You will assist various departments, manage appointment records, and help maintain patient records in EPIC. Ideal candidates have 2–3 years of office experience, strong Microsoft Office skills, and solid verbal and written communication abilities to handle routine inquiries and messages

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Office experience

Time management

Verbal communication

Written communication

Education

High School Diploma or Equivalent

Tools

EPIC

Microsoft Office

Job description

The Brigham and Women's Hospital, Inc. is seeking an on-site Medical Office Administrator to support clinical operations, patient scheduling, check-in/out, and billing tasks at the 10 Vining Street location.

You will assist various departments, manage appointment records, and help maintain patient records in EPIC. Ideal candidates have 2–3 years of office experience, strong Microsoft Office skills, and solid verbal and written communication abilities to handle routine inquiries and messages