Clinical Practice Assistant II: Patient Admin Pro

Brigham and Women's Hospital; Massachusetts; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

Brigham and Women’s Hospital in Massachusetts is seeking a Practice Assistant II to provide administrative and patient-facing support on a 40-hour onsite schedule. You will schedule appointments, check patients in/out, manage calls and messages, and support billing and record requests in EPIC.

Qualifications include 2–3 years of office experience and a High School Diploma or equivalent; proficiency with Microsoft Office and strong communication skills are essential for success in a fast-paced

Qualifications

• Education: High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Scheduling patient appointments and maintaining records.
• Greet and assist patients; respond to routine inquiries.
• Manage phone calls, scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and lab results.
• Distribute mail and faxes; prepare routine correspondence.
• Collect patient co-pays as needed.
• Handle messages related to authorizations, prescriptions, tests.
• Serve as an EPIC Super User for scheduling, registration, billing.

Skills

Strong communication

Phone etiquette

Customer service

Verbal communication

Written communication

Microsoft Office

Office equipment

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Brigham and Women’s Hospital in Massachusetts is seeking a Practice Assistant II to provide administrative and patient-facing support on a 40-hour onsite schedule. You will schedule appointments, check patients in/out, manage calls and messages, and support billing and record requests in EPIC.

Qualifications include 2–3 years of office experience and a High School Diploma or equivalent; proficiency with Microsoft Office and strong communication skills are essential for success in a fast-paced