Neurosurgery Front Desk & Patient Concierge

Northwestern Medicine; McHenry (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine seeks a Patient Service Representative for the McHenry Neurosurgery clinic. This full-time role handles patient check-in/out, registration, and insurance updates while delivering exceptional service at the point of care.

The position supports multiple clinic operations and ensures accurate billing and scheduling. Ideal candidates have a high school diploma, 0–2 years in customer service, and familiarity with medical terminology.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years of experience in a customer service position.
• Bachelor's degree preferred.
• Previous experience in a healthcare setting preferred.
• Working knowledge of medical terminology.
• Bilingual skills are a plus.

Responsibilities

• Greet and check in/out patients and guests.
• Confirm identity and provide visit information.
• Complete patient registration and update demographics/insurance.
• Collect co-pays and process payments at POS.
• Post payments and close out cash drawer at end of day.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in status.
• Schedule appointments and assist across clinics as needed.

Skills

Customer service

Communication

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine seeks a Patient Service Representative for the McHenry Neurosurgery clinic. This full-time role handles patient check-in/out, registration, and insurance updates while delivering exceptional service at the point of care.

The position supports multiple clinic operations and ensures accurate billing and scheduling. Ideal candidates have a high school diploma, 0–2 years in customer service, and familiarity with medical terminology.