Patient Experience & Front Desk Specialist

Northwestern Medicine; Warrenville (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support the service area by checking patients in and out of appointments and delivering exemplary customer service to patients and guests. The role includes verifying demographics, collecting payments, and scheduling appointments.

Ideal candidates have a high school diploma or GED, 0–2 years in customer service, and familiarity with medical terminology; a Bachelor's degree and healthcare experience are a plus, with bilingual

Qualifications

• High school diploma or GED is required.
• 0–2 years of experience in a customer service role is required.
• Bachelor’s degree is preferred.
• Experience in a healthcare setting is preferred.
• Working knowledge of medical terminology is preferred.
• Bilingual abilities are preferred.

Responsibilities

• Greets patients and guests, confirms identity, and provides information related to their visit.
• Checks in and out patients as directed.
• Verifies and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point-of-service payments.
• Posts payments, processes billing information, and performs end-of-day cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in ICCs, floats to other ICCs/departments.
• May perform other duties as assigned.

Education

High school diploma or GED equivalent

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to support the service area by checking patients in and out of appointments and delivering exemplary customer service to patients and guests. The role includes verifying demographics, collecting payments, and scheduling appointments.

Ideal candidates have a high school diploma or GED, 0–2 years in customer service, and familiarity with medical terminology; a Bachelor's degree and healthcare experience are a plus, with bilingual