Neurosurgery Admin Assistant — Scheduling & Patient Care

Beth Israel Lahey Health; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Beth Israel Lahey Health is seeking an administrative professional to support neurosurgery physicians with clinic operations, scheduling, and patient records. You will handle calls, referrals, and documentation while maintaining confidentiality and accuracy.

The role emphasizes teamwork, strong communication, and exceptional customer service in a fast-paced hospital setting. Sign-on bonus eligibility applies for eligible candidates.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and MS Office applications such as Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures with hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Maintains physician's administrative and clinical calendars.
• Types correspondence, manuscripts and documents that may require complex formatting.
• Composes routine correspondence.

Skills

Written communications

Oral communications

Teamwork

Customer service

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Beth Israel Lahey Health is seeking an administrative professional to support neurosurgery physicians with clinic operations, scheduling, and patient records. You will handle calls, referrals, and documentation while maintaining confidentiality and accuracy.

The role emphasizes teamwork, strong communication, and exceptional customer service in a fast-paced hospital setting. Sign-on bonus eligibility applies for eligible candidates.