Patient Services & Practice Support Specialist

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 28,930,000 - 38,573,000; Full time

Job summary

Beth Israel Lahey Health is seeking a friendly, detail‑oriented Administrative Assistant to support our ambulatory practice operations. You will greet patients, perform registration, schedule appointments and assist with billing tasks, while coordinating with nurses, physicians and other staff to ensure smooth patient flow.

You will be responsible for collecting payments, verifying demographics, managing referrals and providing patients with information and resources.

Qualifications

• High School diploma or GED required.
• Certificate in Medical Admin Assistant preferred.
• 1-3 years related work experience required.
• Experience with computer systems and MS Office applications (Outlook/Word/Excel/PowerPoint/Access) preferred.

Responsibilities

• Greets patients and visitors, delivering courteous, respectful service while maintaining privacy.
• Performs check-in, registration, scheduling, demographic verification and data entry.
• Collects co-payments and processes payments according to policy.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals and supports patient flow within the practice.
• May assist with billing functions and serve as a key liaison across practice staff.
• Support may vary by site and include checkout tasks and providing educational materials.

Skills

Customer service

Written communications

Oral communications

Teamwork

Education

High School diploma or GED

Medical Admin Assistant certificate

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a friendly, detail‑oriented Administrative Assistant to support our ambulatory practice operations. You will greet patients, perform registration, schedule appointments and assist with billing tasks, while coordinating with nurses, physicians and other staff to ensure smooth patient flow.

You will be responsible for collecting payments, verifying demographics, managing referrals and providing patients with information and resources.