Neurology Practice Concierge II

Medical Care of Boston Management Corporation; Iowa (LA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Service Representative to greet patients, verify demographics, collect co-pays and schedule appointments, ensuring privacy and a positive first impression across the practice.

This role serves as a central communications hub, relaying information between patients and clinical staff, supporting billing tasks and referrals, and helping maintain smooth daily operations in a busy care setting.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy, service and privacy.
• Serves as central communication source in the delivery of patient care by being responsive, accessible and visible.
• Provides accurate information, directions and follow up to ensure needs are met.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments.
• Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
• Level II responsibilities include: Facilitate billing functions.
• Research and follow through on a wide variety of information requests.
• May act as a group leader in absence of Manager.
• Act as a department resource to others for information and training.
• Facilitate problem solving, providing appropriate direction.
• May participate in small projects under the direction of Manager or designee.

Skills

Customer service

Written communications

Oral communications

Team work

Knowledge

Education

High School diploma or GED

Medical Admin Assistant Certificate (preferred)

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Patient Service Representative to greet patients, verify demographics, collect co-pays and schedule appointments, ensuring privacy and a positive first impression across the practice.

This role serves as a central communications hub, relaying information between patients and clinical staff, supporting billing tasks and referrals, and helping maintain smooth daily operations in a busy care setting.