Neurology Practice Assistant II — Patient Care & Scheduling

The General Hospital Corporation; Boston (MA); Híbrido; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Resumo da oferta

The General Hospital Corporation in Boston is seeking a Practice Assistant II to join the Department of Neurology. This role focuses on coordinating patient appointments, managing communications, and supporting daily operations to deliver exceptional patient care.

Working with neurologists and clinical staff, you will ensure smooth scheduling, accurate records, and a welcoming patient experience in a hybrid work environment.

Qualificações

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong written and verbal communication skills.
• Ability to manage non-routine phone inquiries and escalate appropriately.
• Excellent organizational, multitasking, and time management skills.

Responsabilidades

• Coordinate patient appointments, maintain scheduling records, and support check-in/check-out processes.
• Greet and assist patients, respond to inquiries, and provide a welcoming, professional experience.
• Manage incoming calls, schedule appointments, route messages, and communicate with patients and clinical teams.
• Process patient billing forms, scan documentation into EMR, and maintain patient information.
• Request patient records, lab results, and other documentation to support care coordination.
• Support daily office operations, including mail, faxes, and filing.
• Handle patient communications related to prior authorizations, provider questions, prescriptions, and test results; escalate as needed.
• Collect patient co-payments and assist with registration and billing processes.
• Serve as Super User for scheduling, registration, and billing systems; train colleagues.
• Assist with advanced scheduling functions and provider schedule changes.

Conhecimentos

Customer service

Communication skills

Multitasking

Office administration

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office Suite

EMR systems

Descrição da oferta de emprego

The General Hospital Corporation in Boston is seeking a Practice Assistant II to join the Department of Neurology. This role focuses on coordinating patient appointments, managing communications, and supporting daily operations to deliver exceptional patient care.

Working with neurologists and clinical staff, you will ensure smooth scheduling, accurate records, and a welcoming patient experience in a hybrid work environment.