Neurology Stroke Practice Assistant II — Hybrid

Massachusetts General Hospital; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA transit benefits

Career growth opportunities

Hybrid work arrangement

Job summary

Massachusetts General Hospital, part of Mass General Brigham, is seeking a friendly Practice Assistant II in the Neurology Stroke Division. This hybrid role supports patients, providers, and administrative staff across scheduling, check-in/out, and billing, contributing to a smooth and patient-centered experience.

You'll handle triage communications, maintain records, assist with registration and billing, and act as a Super User for scheduling and billing systems, collaborating with neurologists

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• CMAA certification preferred.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
• Strong written and verbal communication skills with patients, providers, and colleagues.
• Excellent organizational, multitasking, and time management skills.
• Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain documentation.
• Ability to follow established protocols and work collaboratively in a busy healthcare environment.

Responsibilities

• Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
• Coordinate patient appointments, maintain accurate scheduling records, answer incoming calls, and respond to patient inquiries.
• Process patient billing forms, scan documentation into electronic medical records, and request medical records and laboratory results as needed.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring messages are directed appropriately.
• Support daily administrative operations, including preparing schedules, managing correspondence, filing, and maintaining organized patient records.
• Collect co-payments when required and assist with registration and billing processes.
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training to colleagues as needed.
• Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
• Collaborate with neurologists, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Skills

Customer service

Scheduling

Communication

Microsoft Office

Organization

Multitasking

Time management

Teamwork

Education

High school diploma or equivalent

CMAA certification preferred

Tools

EMR systems

Scheduling software

Billing software

Job description

Massachusetts General Hospital, part of Mass General Brigham, is seeking a friendly Practice Assistant II in the Neurology Stroke Division. This hybrid role supports patients, providers, and administrative staff across scheduling, check-in/out, and billing, contributing to a smooth and patient-centered experience.

You'll handle triage communications, maintain records, assist with registration and billing, and act as a Super User for scheduling and billing systems, collaborating with neurologists