Patient Services Coordinator II: Scheduling & Admin Pro

Massachusetts General Hospital; Boston (MA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The General Hospital Corporation in Boston seeks an Administrative Assistant to support patient services and clinic operations under supervision. You will handle scheduling, check-in/check-out, and basic clerical tasks in a busy clinical setting.

Responsibilities include answering calls, managing records, coordinating billing and appointments, and assisting with system navigation as a Super User under supervision.

Qualifications

• Office experience 2-3 years required.
• CMAA certification preferred.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office and basic clerical tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Office Suite Proficiency

Phone System

Written Communication

Time Management

Multi-tasking

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant (CMAA) Certification

Tools

Office Suite Software

Job description

The General Hospital Corporation in Boston seeks an Administrative Assistant to support patient services and clinic operations under supervision. You will handle scheduling, check-in/check-out, and basic clerical tasks in a busy clinical setting.

Responsibilities include answering calls, managing records, coordinating billing and appointments, and assisting with system navigation as a Super User under supervision.