Cardiology Practice Assistant II: Scheduling & Patient Care

Partner's Healthcare; Somerville (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Cardiovascular team at Massachusetts General Hospital. In this onsite role, you will coordinate patient appointments, greet patients, handle calls, process billing in Epic, and support daily operations to ensure a smooth patient experience.

You will collaborate with physicians, clinical staff, and administrative colleagues to manage documentation, payments, and workflows, building cardiovascular practice operations expertise in a

Qualifications

• High school diploma or equivalent.
• 2-3 years of office experience.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations and general workflows.
• Strong customer service with professional, compassionate communication.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking and time management abilities.
• Attention to detail in a fast-paced healthcare environment.
• Ability to follow procedures and adapt to changing priorities.

Responsibilities

• Coordinate patient appointments and manage scheduling records.
• Greet patients and provide a welcoming, professional experience.
• Manage calls, route messages, and communicate with clinical teams.
• Process billing forms and scan documentation into Epic.
• Request medical records and laboratory results as needed.
• Handle routine admin tasks and maintain organized records.
• Collect patient co-payments and assist with registration and billing.
• Support prior authorizations, provider questions, prescriptions, and test results.
• Serve as an Epic Super User for scheduling, registration, and billing.
• Assist training of colleagues and advanced scheduling tasks.
• Collaborate with providers and teams to keep workflows efficient.

Skills

Office experience

Microsoft Office

Customer service

Communication

Organizational skills

Multitasking

Time management

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a Practice Assistant II for the Cardiovascular team at Massachusetts General Hospital. In this onsite role, you will coordinate patient appointments, greet patients, handle calls, process billing in Epic, and support daily operations to ensure a smooth patient experience.

You will collaborate with physicians, clinical staff, and administrative colleagues to manage documentation, payments, and workflows, building cardiovascular practice operations expertise in a