Practice Assistant II, Neurology

The General Hospital Corporation; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The General Hospital Corporation in Boston is seeking a Practice Assistant II to join the Department of Neurology. This role focuses on coordinating patient appointments, managing communications, and supporting daily operations to deliver exceptional patient care.

Working with neurologists and clinical staff, you will ensure smooth scheduling, accurate records, and a welcoming patient experience in a hybrid work environment.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong written and verbal communication skills.
• Ability to manage non-routine phone inquiries and escalate appropriately.
• Excellent organizational, multitasking, and time management skills.

Responsibilities

• Coordinate patient appointments, maintain scheduling records, and support check-in/check-out processes.
• Greet and assist patients, respond to inquiries, and provide a welcoming, professional experience.
• Manage incoming calls, schedule appointments, route messages, and communicate with patients and clinical teams.
• Process patient billing forms, scan documentation into EMR, and maintain patient information.
• Request patient records, lab results, and other documentation to support care coordination.
• Support daily office operations, including mail, faxes, and filing.
• Handle patient communications related to prior authorizations, provider questions, prescriptions, and test results; escalate as needed.
• Collect patient co-payments and assist with registration and billing processes.
• Serve as Super User for scheduling, registration, and billing systems; train colleagues.
• Assist with advanced scheduling functions and provider schedule changes.

Skills

Customer service

Communication skills

Multitasking

Office administration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Neurology | Hybrid | Monday-Friday, Flexible Schedule Between 8:00 AM-5:00 PM

Build your healthcare career while making a meaningful difference in neurological care and the patient experience!

We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Department of Neurology at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients receiving specialized neurological care.

Working closely with neurologists, clinical staff, and administrative colleagues, you'll coordinate patient appointments, manage communications, and support essential daily operations. This is an exciting opportunity to develop specialized expertise in neurology while contributing to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
• Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
• Process patient billing forms, scan documentation into electronic medical records, and maintain accurate patient information.
• Request patient medical records, laboratory results, and other necessary documentation to support patient care coordination.
• Support daily office operations, including distributing mail and faxes, preparing correspondence, filing records, and maintaining appointment schedules.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect patient co-payments when required and support registration and billing processes.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Assist with advanced scheduling functions, including provider schedule changes, appointment blocking, and specialized scheduling as needed.
• Collaborate with neurologists, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose professional correspondence and accurately relay information.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escal...
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to follow established protocols, adapt to changing priorities, and collaborate effectively with multidisciplinary teams.

Additional Job Details (if applicable)

Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within the Department of Neurology at Massachusetts General Hospital.
• Develop specialized expertise in neurological practice operations, patient scheduling, registration, and care coordination.
• Gain valuable experience supporting specialized clinical services and managing administrative workflows within a leading academic medical center.
• Collaborate with neurologists, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional neurological care.
• Build a strong foundation for continued professional growth through exposure to healthcare technology, specialized patient services, and operational improvements.