Practice Assistant: Patient Care & Scheduling

The General Hospital Corporation; Newton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

The General Hospital Corporation, part of Mass General Brigham, is seeking a Practice Assistant for the Urology Surgery team to support patients and the day-to-day operations of a busy clinical practice.

You will combine customer service, scheduling, and administrative coordination to help patients navigate their care and keep the practice running efficiently. This on-site role is based at 2000 Washington Street with a 40-hour work week and a day shift.

Qualifications

• High School Diploma or equivalent.
• 2-3 years of office experience.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong written and verbal communication skills.
• Excellent organization and time-management skills.

Responsibilities

• Greet and assist patients and provide support throughout the visit process.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine questions, take messages, and coordinate scheduling needs.
• Support patient registration, billing, document scanning, medical records, and laboratory result requests.
• Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a resource for scheduling, registration, and billing systems and assist with training others.
• Perform additional specialized scheduling functions, including surgical scheduling and schedule changes/blocking.
• Provide general administrative support, including correspondence, forms, records, mail, and faxes.

Skills

Customer service

Scheduling

Office coordination

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The General Hospital Corporation, part of Mass General Brigham, is seeking a Practice Assistant for the Urology Surgery team to support patients and the day-to-day operations of a busy clinical practice.

You will combine customer service, scheduling, and administrative coordination to help patients navigate their care and keep the practice running efficiently. This on-site role is based at 2000 Washington Street with a 40-hour work week and a day shift.