Network Training & Development Leader

Baskin-Robbins; North Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Baskin-Robbins is seeking a Network Trainer to lead training programs across the franchisee network, ensuring consistent execution of standards, safety, and guest experience. You will develop and facilitate sessions for Dunkin’ Donuts and Baskin-Robbins combo locations and roll out new products and processes.

The role collaborates closely with Franchisee Leadership to identify internal candidates, drive performance, and sustain a people-first culture across all restaurants.

Qualifications

• Associate’s degree in related field or equivalent in education and experience.
• Fluent in English.
• Microsoft Office proficiency.
• Facilitation and presentation skills.
• Written and verbal communication skills.

Responsibilities

• Execute training activities within the network.
• Conduct New Hire Orientation for restaurant employees.
• Schedule and facilitate classroom based learning for the network.
• Partner with Franchisee Leadership Team with succession planning.
• Create and maintain a people first culture in the restaurant.
• Monitor, follow up and report training progress.
• Conduct on the job training and retraining.
• Ensure a safe, secure, and healthy work environment per safety, food safety and sanitations guidelines; comply with laws.
• Ensure Brand standards, recipes and systems are executed.
• Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance.
• Conduct restaurant assessments.
• Identify and support systems to control costs.
• Ensure tools and systems are in place to roll out new products, systems and processes.
• Support sales goals by tracking results and identifying gaps and solutions.

Skills

Fluent in English

Facilitation and presentation

Written and verbal communication

Microsoft Office proficiency

Education

Associate’s degree in related field or equivalent

Tools

Microsoft Office

Job description

Baskin-Robbins is seeking a Network Trainer to lead training programs across the franchisee network, ensuring consistent execution of standards, safety, and guest experience. You will develop and facilitate sessions for Dunkin’ Donuts and Baskin-Robbins combo locations and roll out new products and processes.

The role collaborates closely with Franchisee Leadership to identify internal candidates, drive performance, and sustain a people-first culture across all restaurants.