Network Training Leader

Baskin-Robbins; Elgin (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Baskin-Robbins is seeking a Network Trainer to execute training programs across our franchise network, developing and delivering Dunkin’ Donuts and Baskin-Robbins combo restaurant training, new product rollouts, food safety, and franchisee programs.

You will partner with the Franchisee Leadership Team to ensure managers and crew meet standards, while conducting classroom and on-the-job training and helping identify internal candidates for succession.

Qualifications

• Associate’s degree in related field or equivalent in education and experience.
• Fluent in English.
• Microsoft Office proficiency.
• Facilitation and presentation skills.
• Written and verbal communication skills.

Responsibilities

• Execute training activities within the network.
• Conduct New Hire Orientation for restaurant employees.
• Schedule and facilitate classroom-based learning for the network.
• Partner with Franchisee Leadership Team on succession planning.
• Create and maintain a people-first culture in the restaurant.
• Monitor, follow up and report training progress.
• Conduct on-the-job training and retraining.
• Ensure safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance.
• Conduct restaurant assessments.

Skills

Fluent English

Microsoft Office

Facilitation

Presentation

Communication

Education

Associate’s degree or equivalent

Job description

Baskin-Robbins is seeking a Network Trainer to execute training programs across our franchise network, developing and delivering Dunkin’ Donuts and Baskin-Robbins combo restaurant training, new product rollouts, food safety, and franchisee programs.

You will partner with the Franchisee Leadership Team to ensure managers and crew meet standards, while conducting classroom and on-the-job training and helping identify internal candidates for succession.