Network Training & Development Lead

Baskin-Robbins; Wadsworth (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Baskin-Robbins is seeking a Network Trainer to drive training programs across the Dunkin’ Donuts and Baskin-Robbins combo restaurant network. You’ll develop, facilitate, and evaluate training initiatives for new hires and ongoing staff, ensuring adherence to brand standards, safety, and product quality.

You’ll partner with Franchisee Leadership to identify internal candidates, plan succession, and rollout new products and processes, while building a people-first culture across the network.

Qualifications

• Associate’s degree in related field or equivalent in education and experience.
• Fluent in English.
• Microsoft Office proficiency.
• Facilitation and presentation skills.
• Written and verbal communication skills.

Responsibilities

• Execute training activities within the network.
• Conduct New Hire Orientation for restaurant employees.
• Schedule and facilitate classroom based learning for the network.
• Partner with Franchisee Leadership Team with succession planning.
• Create and maintain a people first culture in the restaurant.
• Monitor, follow up and report training progress.
• Conduct on the job training and retraining.
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance.
• Conduct restaurant assessments.

Skills

Facilitation

Presentation skills

Written and verbal communication

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

Baskin-Robbins is seeking a Network Trainer to drive training programs across the Dunkin’ Donuts and Baskin-Robbins combo restaurant network. You’ll develop, facilitate, and evaluate training initiatives for new hires and ongoing staff, ensuring adherence to brand standards, safety, and product quality.

You’ll partner with Franchisee Leadership to identify internal candidates, plan succession, and rollout new products and processes, while building a people-first culture across the network.