Network Operation Center Technician / Help Desk

Voigt Industrial Electronics LLC; Denver (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Voigt Industrial Electronics LLC is seeking an experienced Help Desk/NOC Technician to oversee our telecommunication networks and computer systems. You will monitor performance, troubleshoot issues, and respond to network alerts while documenting incidents.

The ideal candidate has basic knowledge of network deployment, strong troubleshooting skills, and is able to work 12-hour shifts. You will triage problems, manage backups, and coordinate with users to provide effective network support.

Qualifications

• Basic knowledge of network deployment and infrastructure.
• Excellent troubleshooting skills.
• Ability to work 12 hours shifts.
• Experience documenting incidents and reporting findings.

Responsibilities

• Monitoring the performance and capacity of computer systems.
• Performing regular checks on network hardware and software.
• Responding to network alerts and hardware malfunctions.
• Diagnosing and troubleshooting network errors.
• Tracking and documenting network issues and compiling incident reports.
• Responding to user requests and providing network training.
• Managing system backups and network security protocols.
• Ability to work with multiple ticket systems and other programs.
• Ability to triage and determine the level of severity of issues.
• Ability to document with great detail.
• Excellent communication skills.

Skills

Troubleshooting

Network deployment

Documentation

Communication

Incident triage

Shift work

Tools

Ticket systems

Job description

We are seeking an experienced Help Desk/NOC Technician to oversee our telecommunication networks and computer systems. In this role, you will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues.

To ensure success as a Help Desk/NOC Technician you should demonstrate basic knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work 12 hours shifts. A skilled NOC Technician will be able to diagnose and elevate network issues without causing extended downtime of the IT systems.

Help Desk/NOC Engineer Responsibilities:

• Monitoring the performance and capacity of computer systems
• Performing regular checks on network hardware and software
• Responding to network alerts and hardware malfunctions
• Diagnosing and troubleshooting network errors
• Tracking and documenting network issues and compiling incident reports
• Responding to user requests and providing network training
• Managing system backups and network security protocols
• Ability to work with multiple ticket systems and other programs
• Ability to triage and determine the level of severity of issues
• Ability to document with great detail
• Excellent communication skills