Network Operations Center Engineer (24/7)

Logicalis, Inc.; Downers Grove (IL); On-site; USD 61,000 - 73,000; Full time

Job summary

Logicalis, Inc. is seeking a Network Operations Center professional to join our 24x7x365 managed services team. You will troubleshoot, implement software updates, and collaborate with vendors to maintain network reliability for multiple customers.

The role requires 4 years in an NOC or equivalent, an associate degree, and ITIL awareness. Certifications such as CCNA/Fortinet NSE4 and CompTIA Security+/Network+ are valued, with strong documentation and customer-facing skills.

Qualifications

• 4 years of experience in network operations center or equivalent network support team.
• Associate's Degree in a related field.
• Certifications: CCNA / Fortinet NSE4; CompTIA Security+ / CompTIA Network+.
• Experience with ITIL-based incident tracking systems (Service-Now, CA Service Desk, etc.).
• Proficient use of Microsoft Office applications.

Responsibilities

• Performs break/fix troubleshooting, software updates and feature enhancements to networking devices.
• Works closely with external vendors such as Cisco, AT&T, Verizon, etc. in troubleshooting hardware and circuit issues.
• Creates and maintains technical and process documentation for troubleshooting purposes.
• Understands ITIL and follows incident, problem and change management processes for each customer.
• Responds and solves customer issues utilizing tools, procedures, and SLAs.
• Understands Logicalis service offerings to support customers and expand services.
• Demonstrates commitment to Logicalis' mission and values.
• Maintains knowledge of applicable laws and policies to ensure ethical behavior.
• Supports customers in a timely, professional manner.

Skills

Network operations

Troubleshooting

Documentation

ITIL awareness

Customer service

Education

Associate's Degree

Tools

Cisco

Fortinet

VPN technologies

Webex

MS Teams

Job description

Logicalis, Inc. is seeking a Network Operations Center professional to join our 24x7x365 managed services team. You will troubleshoot, implement software updates, and collaborate with vendors to maintain network reliability for multiple customers.

The role requires 4 years in an NOC or equivalent, an associate degree, and ITIL awareness. Certifications such as CCNA/Fortinet NSE4 and CompTIA Security+/Network+ are valued, with strong documentation and customer-facing skills.