24/7 Network Operations Engineer

Logicalis, Inc.; West Chester Township (OH); In loco; USD 61.000 - 73.000; Tempo pieno

Descrizione del lavoro

Logicalis, Inc. in West Chester, OH, and Troy, MI, operates a 24x7x365 Network Operations Center. The role provides on-call style support for customers' network environments, handling incidents, problems, and changes for devices and resources monitored by Logicalis Managed Services.

The candidate will perform break/fix troubleshooting, coordinate with Cisco and Fortinet, and maintain documentation. ITIL-based processes guide incident, problem, and change management, ensuring SLAs are met and

Competenze

• Associate's Degree in a related field.
• 4 years of experience in network operations center or equivalent network support team.
• Certifications CCNA, Fortinet NSE4, CompTIA Security+/CompTIA Network+.

Mansioni

• Triage and troubleshoot network incidents, updates, and changes.
• Coordinate with Cisco, AT&T, Verizon for issues.
• Document troubleshooting steps and procedures.
• Follow ITIL incident, problem, and change processes.
• Ensure SLA adherence with customers.

Conoscenze

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Formazione

Associate's Degree in related field

CCNA / Fortinet NSE4

CompTIA Security+ / CompTIA Network+

Strumenti

ServiceNow

CA Service Desk

Microsoft Office

Descrizione del lavoro

Logicalis, Inc. in West Chester, OH, and Troy, MI, operates a 24x7x365 Network Operations Center. The role provides on-call style support for customers' network environments, handling incidents, problems, and changes for devices and resources monitored by Logicalis Managed Services.

The candidate will perform break/fix troubleshooting, coordinate with Cisco and Fortinet, and maintain documentation. ITIL-based processes guide incident, problem, and change management, ensuring SLAs are met and