Network Engineer I — 24/7 NOC & Firewall

QTS Realty Trust; Atlanta, Suwanee (GA, GA); Presencial; USD 70.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision

401(k) retirement plan

Paid time off

Tuition assistance

Volunteer days

Employee assistance program

Parental leave

Resumo da vaga

QTS Realty Trust is seeking a Network Engineer I-OSC to support internal and customer networking, including firewall management, in a 24x7 Operations Service Center environment in Atlanta, GA. The role emphasizes problem resolution, SLA adherence, and customer satisfaction.

You will work across switches, routers, VPNs, and monitoring tools while developing both technical and soft skills. Shift-based duties may include non-business hours coverage.

Qualificações

• BS degree or equivalent professional experience required.
• Three or more years of progressive IT engineering experience.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• Familiarity with data center networking concepts (VLANs, BGP, OSPF, MPLS).
• Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).
• Strong analytical and problem-solving skills; excellent communication.

Responsabilidades

• Be part of a 24x7x365 Operations Service Center and maintain shift flexibility.
• Develop and maintain knowledge of assigned tasks and projects.
• Manage tickets to ensure SLA compliance and customer satisfaction.
• Deliver customer-focused support via phone and ticket-based communication.
• Troubleshoot network port, HSRP and OSPF configuration issues.
• Conduct firewall rule changes and understand prefix and access lists.
• Read traceroutes and monitor alerts for basic troubleshooting.

Conhecimentos

Cisco routing & switching

Data center networking

Network monitoring

Troubleshooting

Customer communication

Firewall management

VPNs & Phase 1/2

Documentation

Formação

BS in Computer Science, MIS, Engineering or related field

Equivalent professional experience

Ferramentas

NSX

ServiceNow

Juniper devices

Descrição da vaga

QTS Realty Trust is seeking a Network Engineer I-OSC to support internal and customer networking, including firewall management, in a 24x7 Operations Service Center environment in Atlanta, GA. The role emphasizes problem resolution, SLA adherence, and customer satisfaction.

You will work across switches, routers, VPNs, and monitoring tools while developing both technical and soft skills. Shift-based duties may include non-business hours coverage.