Global IP/NOC Engineer - 24x7 Network Support

Transaction Network Services; Accident (MD); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Transaction Network Services seeks an experienced Field Support Engineer to provide on-site and remote assistance for TCP/IP, VPN, and MPLS networks. You will troubleshoot router/switch issues across Cisco, Arista, and Juniper platforms and coordinate with TAC for rapid problem resolution.

Ideal candidates understand financial markets networking and exchange data, with strong incident management and change control experience. A flexible, customer-focused teammate is essential for 24x7 coverage.

Qualifikationen

• Teaches TCP/IP, VPN, and MPLS networking across global networks.
• Requires hands-on Cisco/Arista/Juniper router and switch configuration and troubleshooting.
• Experience with vendor interaction (Cisco/Juniper TAC) and change management processes.
• Background in financial markets networking and exchange data handling is preferred.

Aufgaben

• Provide on-site or remote IP network support with escalation as needed.
• Perform second-level network and protocol troubleshooting and debugging.
• Coordinate network maintenance and change management activities per policy.
• Deliver after-hours on-call escalation support on a rotating schedule.
• Ensure incident management and prompt restoration of services.

Kenntnisse

TCP/IP

VPN

MPLS

OSPF

BGP

EIGRP

RIP

IS-IS

Networking troubleshooting

Ausbildung

CS degree or equivalent

ITIL Certification

Tools

Cisco

Arista

Juniper

NOC monitoring tools

Microsoft Office

Visio

Jobbeschreibung

Transaction Network Services seeks an experienced Field Support Engineer to provide on-site and remote assistance for TCP/IP, VPN, and MPLS networks. You will troubleshoot router/switch issues across Cisco, Arista, and Juniper platforms and coordinate with TAC for rapid problem resolution.

Ideal candidates understand financial markets networking and exchange data, with strong incident management and change control experience. A flexible, customer-focused teammate is essential for 24x7 coverage.