Navy IT Help Desk Specialist (DoD Secret) – Naples

Serco; Helena (MT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Robust vacation and sick leave

401(k) plan with company match

Job summary

Serco is seeking a Helpdesk Support Specialist to support the U.S. Navy CNIC N6 program. The role involves managing network and telecom services, user accounts (SIPRNet/NIPRNet), VTC endpoints, and security policy testing.

Requirements include active DoD Secret clearance, U.S. citizenship, and a DoD IT 8570 Level II certification. Travel up to 10% and a relevant degree/experience mix are acceptable.

Qualifications

• Active DoD Secret clearance required and U.S. citizenship.
• Minimum 8 years of relevant IT/Helpdesk experience.
• DoD 8570 Level II certification (Security+, CAP, CASP, CCSK, CISSP, CISM, or CISA) required.
• Must be able to travel up to 10% and possess a valid U.S. passport.

Responsibilities

• Manage and resolve network and domain user trouble calls.
• Activate or reactivation of telecom services.
• Support creation, recreation and troubleshooting of user domain accounts including SIPRNet and NIPRNet.
• Support SIPRNet/NIPRNet, data encryptor installations and telephony drops.
• Support data encryptor installations and maintenance.
• Install and troubleshoot VTC endpoints and provide user VTC support.
• Install, maintain and upgrade cable infrastructure (fiber/copper).
• Install and upgrade VoSIP telephones and related gear.
• Support domain-connected user computing platforms and printers/scanners.

Skills

Active DoD Secret Clearance

U.S. Citizenship

Microsoft Office proficiency

Travel up to 10%

DoD IT 8570 Level II cert

Education

High School Diploma/GED

Associates Degree +6 yrs exp

BA Degree +4 yrs exp

Masters Degree +2 yrs exp

Job description

Serco is seeking a Helpdesk Support Specialist to support the U.S. Navy CNIC N6 program. The role involves managing network and telecom services, user accounts (SIPRNet/NIPRNet), VTC endpoints, and security policy testing.

Requirements include active DoD Secret clearance, U.S. citizenship, and a DoD IT 8570 Level II certification. Travel up to 10% and a relevant degree/experience mix are acceptable.