Navy IT Help Desk Pro — On-Site Naples, Italy

Serco; Carson City (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Vacation and sick leave

401(k) plan with match

Tuition reimbursement

Job summary

Serco is hiring a Helpdesk Support Specialist to support the CNIC N6 program for the U.S. Navy. The role requires active DoD Secret clearance, US citizenship, and 8+ years of related experience or equivalent degrees with experience.

Responsibilities include managing user trouble calls, SIPRNet/NIPRNet accounts, VTC support, and security policy testing. Travel up to 10% and DoD 8570 Level II certs are expected, with MS Office proficiency and strong telecom skills.

Qualifications

• Active DoD Secret security clearance.
• U.S. Citizenship required.
• High School Diploma/GED or higher degree with relevant experience.
• DoD 8570 Level II compliant certification such as CompTIA Security+ or equivalent.
• Proficiency with Microsoft Office including Word, Excel, PowerPoint, Access.

Responsibilities

• Manage and resolve network and domain user trouble calls.
• Activate or reactivate telecom services.
• Create/recover user domain accounts including SIPRNet/NIPRNet.
• Install/maintain SIPRNet/NIPRNet and telephone drops.
• Procure and install data encryptors as needed.
• Install and troubleshoot Video Teleconferencing endpoints and provide support.
• Install and maintain cable infrastructure (fiber/copper).
• Install and upgrade telephones including VoSIP.
• Assist with domain-connected computing platforms and printers/scanners.
• Support security policy testing and training for system users.
• Develop site surveys and cost estimates; assist procurement when needed.
• Train users on system requirements when required.

Skills

Helpdesk support

DoD Secret clearance

SIPRNet/NIPRNet

Microsoft Office

Network trouble resolution

Travel up to 10%

Education

High School Diploma/GED

Associates Degree

BA Degree

Masters Degree

Tools

VTC endpoints

VoSIP/VoIP

Job description

Serco is hiring a Helpdesk Support Specialist to support the CNIC N6 program for the U.S. Navy. The role requires active DoD Secret clearance, US citizenship, and 8+ years of related experience or equivalent degrees with experience.

Responsibilities include managing user trouble calls, SIPRNet/NIPRNet accounts, VTC support, and security policy testing. Travel up to 10% and DoD 8570 Level II certs are expected, with MS Office proficiency and strong telecom skills.